1. Return Eligibility

Return Window:
You may return eligible products within 3 days of delivery. Unfortunately, we cannot accept returns after this period.

Condition of Return:
Returned items must be unused, in original condition, and include all packaging and tags. Items that are used, damaged, or altered are not eligible.

Non-Returnable Items:

  • Custom-made or personalized items

  • Items marked “Final Sale” or “Non-Returnable” at purchase

  • Gift cards

2. How to Initiate a Return

Step 1 – Request a Return:
Email us at info@woodkalakar.com within 3 days of delivery. Include:

  • Order number

  • Item(s) to return

  • Reason for return

Step 2 – Get a Return Authorization:
Once approved, we’ll issue a Return Authorization Number (RAN) with shipping instructions. Returns without a RAN will not be accepted.

Step 3 – Ship the Item:
Unless the item was received damaged or incorrect, customers are responsible for return shipping. Use a trackable shipping method and consider purchasing shipping insurance.

3. Refunds

Inspection & Approval:
All returns are inspected once received. You’ll be notified of approval or rejection within 5–7 business days.

Refund Method:
Approved refunds will be processed to your original payment method or via NEFT. Refund timing depends on your payment provider.

Deductions:

  • 70% of the product value is refundable if you opt for a refund instead of a replacement.

  • COD charges, shipping fees, and service charges are non-refundable.

  • Return shipping costs may be deducted unless the return was due to our error.

4. Replacements & Pickups

Return Packaging:
Products must be securely repacked in their original packaging to qualify for replacement.

Pickup Requirement:
Replacements are initiated after the original product is packed and ready for pickup.

Need a Replacement First?
We may ship a replacement before pickup if:

  • The original packaging was damaged during transit

  • You request advance replacement, and it’s approved

  • You provide a fully refundable deposit of 50% of the product value. This deposit is returned once the original item is picked up.

5. A Few Things to Keep in Mind

If you notice any defect or damage:

  • An unboxing video is mandatory for any resolution request

  • We do not offer full refunds unless approved in rare cases.
  • Orders cannot be cancelled once they’ve been dispatched.

Response Time:
Our team will respond within 48 hours with the next steps.

6. Replacement & Resolution Policy

At Wood Kalakar, we pour craftsmanship and care into every product we create. We want you to be delighted the moment your piece arrives. But if something isn’t quite right, we’re here to make it right—with transparency and efficiency.

Reporting an Issue

If you notice any damage, defect, or quality issue with your product, please reach out to us via WhatsApp at +91-9873342251 within 3 days of delivery.

To help us assess and resolve the issue quickly:

  • Share clear photos or a video showing the concern.

  • An unboxing video is mandatory for any replacement or resolution request. This helps us maintain fairness and quality assurance.

Our team will review your request and get back to you with the next steps within 48 hours.

How We Handle It

  • If the issue can be resolved on-site, we will prioritize arranging a repair to avoid the need for return or pickup.

  • If on-site repair is not possible, we’ll offer a full or partial replacement based on the nature of the issue.

Replacements & Pickups

  • If a replacement is required, the product must be repacked securely in its original packaging to ensure a safe return.

  • Replacements will only be initiated after the product is correctly packed and ready for pickup.

Refunds (If You Prefer Not to Replace)

If you opt for a refund instead of a replacement:

  • 70% of the product value is refundable.

  • COD charges, shipping fees, and service charges are non-refundable.

  • Refunds will be processed to your original payment method or via NEFT.

7. Exchanges

Defective/Damaged Items:
Contact us within 5–7 days with photos. We’ll arrange a replacement or advise the return process.

Size/Style Exchanges:
Contact us within 5–7 days for exchange requests (subject to availability). Price differences will be charged or refunded.

8. International Returns

Customs & Duties:
For returns outside India, you are responsible for:

  • Customs labeling

  • Any duties or taxes (non-refundable by us)

Return Shipping:
International customers must cover return shipping unless the item was incorrect or damaged.

9. Cancellations

Standard Orders:
Can be canceled within 24 hours of placing the order. After this, cancellation isn’t possible if the order has been processed or shipped.

Custom Orders:
Custom-made products cannot be canceled once production begins.

Need Help?

We’re here to assist you every step of the way.
Reach us at info@woodkalakar.com or WhatsApp at +91-9873342251.
Let us help make your Wood Kalakar experience exceptional—from unboxing to placement.