Afreen Sheesham Giri

At Wood Kalakar, we strive to deliver your handcrafted furniture with the utmost care and precision. Please read through our shipping and delivery policy to understand our processes.

1. Shipping Destinations

• Domestic Shipping: We offer shipping to all locations within India. Delivery to remote or rural areas may take longer than the standard delivery times.
• International Shipping: We ship to select international destinations. If your country is not listed during checkout, please contact us at [Your Email Address] for assistance.

2. Shipping Methods and Delivery Times

• Standard Shipping: Orders are processed and shipped within 7 business days after payment confirmation. Delivery times within India range from 7 to 14 business days, depending on the destination.
• Express Shipping: For quicker delivery, express shipping is available at an additional cost. Express shipping generally takes 4 to 6 business days within India.
• Custom Orders: Custom-made or personalized items require additional production time. We will provide an estimated delivery timeframe for these orders at the time of purchase.

3. Shipping Costs

• Domestic Shipping Costs: Shipping costs within India are based on the size, weight, and destination of your order. Shipping fees will be displayed at checkout before completing your purchase.
• International Shipping Costs: International shipping rates depend on the destination, size, and weight of your order. Please note that customs duties, taxes, and fees are the responsibility of the customer and are not included in the shipping cost.

4. Order Processing

• Order Confirmation: Once your order is placed, you will receive a confirmation email with your order details. Please review this carefully and notify us immediately if there are any errors.
• Processing Time: Orders are typically processed within 3 business days. Orders placed on weekends or public holidays will be processed on the next business day.
• Order Delays: Although we aim to meet delivery estimates, delays may occur due to circumstances such as weather, customs clearance, or courier delays. Wood Kalakar is not responsible for delays beyond our control.

5. Tracking Your Order

• Tracking Information: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. Use this number to track your shipment on the courier’s website.
• Order Status: You can also check the status of your order by logging into your Wood Kalakar account and visiting the “My Orders” section.

6. Shipping Address

• Accuracy: Please ensure your shipping address is accurate and complete when placing your order. Wood Kalakar is not responsible for delays or lost shipments due to incorrect or incomplete addresses.
• Address Changes: If you need to change your shipping address after placing an order, contact us immediately at [Your Email Address]. Address changes may not be possible if the order has already been shipped.

7. Delivery and Receiving

• Delivery Process: Our delivery partner will contact you before delivery to confirm the delivery time. Please ensure someone is available to receive the order.
• Inspection: Upon delivery, please inspect the packaging and the product for any visible damage before signing the delivery receipt. If there is damage, document it with photos and contact us immediately.
• Failed Delivery Attempts: If delivery is attempted but no one is available to receive the order, additional charges may apply for re-delivery.

8. Damaged or Lost Shipments

• Damaged Goods: If your order arrives damaged, please contact us within 7 days of delivery with photos of the damage. We will help you arrange a replacement or refund.
• Lost Shipments: If your order is lost during transit, contact us at [Your Email Address] as soon as possible. We will work with the courier to locate your shipment or arrange for a replacement.

9. International Orders

• Customs and Duties: International customers are responsible for any customs duties, taxes, or fees imposed by their country’s customs department. These charges are not included in the product price or shipping cost.
• Compliance: It is the customer’s responsibility to ensure the products purchased from Wood Kalakar comply with local laws and regulations. We are not responsible for customs clearance issues or compliance with local regulations.

10. Cancellations

• Order Cancellation: Orders may be canceled within 24 hours of placing them. If the order has already been processed or shipped, cancellation is not possible, and you will need to follow our return process as outlined in our Refund and Return Policy.
• Custom Orders: Custom-made or personalized orders cannot be canceled once production has begun.

11. Contact Us

If you have any questions or concerns about our Shipping and Delivery Policy, please contact us at:

Wood Kalakar
Jodhpur, Rajasthan
[Your Email Address]
[Your Phone Number]